01Overview

Bagvult operates bagvult.com and provides atelier-made bags, shoes and accessories. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies when you browse our site, contact us, place an order, or communicate with our team on WhatsApp or email.

02Information we collect

Information you give us

• Contact and order details: name, email address, phone number, shipping and billing address, order history, sizing or model preferences, and the content of your messages.
• Communications: WhatsApp, email and support messages, including photos or videos you send us for QC, returns or product questions.
• Account information: login details and saved order information if you create an account.

Payment information

Payments are processed by third-party payment providers. We receive confirmation and limited transaction details, but we do not store full card numbers or payment credentials on our site.

Device and usage information

We may collect IP address, browser type, device information, pages viewed, referring URLs and approximate location. We use cookies and similar technologies for essential site functions, preferences, analytics and, where permitted, marketing.

03How we use your information

• Process orders, payments, QC approvals, shipping and returns.
• Communicate with you about your order, provide client support, and confirm specifications or delivery details.
• Detect and prevent fraud, abuse, chargebacks and security incidents.
• Improve our products, website, photography, QC process and client experience.
• Send marketing communications where permitted, with an option to opt out at any time.
• Comply with legal, tax, accounting and customs obligations.

04Sharing and disclosure

We do not sell your personal information. We may share information with service providers who help us operate the business, including:

• Payment processors and fraud-prevention providers.
• Couriers, customs brokers and logistics partners.
• Hosting, analytics, email and communication providers, including WhatsApp where you choose to communicate with us there.
• Professional advisers and authorities where required by law or necessary to protect our rights.

These providers receive only the information needed to perform their services and are expected to protect it.

05Cookies and tracking

We use essential cookies to keep the site and checkout working, preference cookies to remember your choices, and analytics cookies to understand how the site is used. Where required, we ask for consent before using non-essential cookies. You can manage or delete cookies in your browser settings; disabling some cookies may affect site functionality.

06Data retention

We keep personal information only as long as needed for the purposes described above, including order fulfilment, returns, accounting, tax, fraud prevention and legal disputes. When information is no longer needed, we delete it or anonymise it.

07Security

We use SSL encryption, access controls and trusted service providers to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive payment details by email or WhatsApp.

08Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent or opt out of marketing at any time.

To exercise a right, contact us at [email protected]. We may need to verify your identity before responding. You can also contact your local data-protection authority where applicable.

09International transfers

We may process information in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards for international transfers. By using the site or contacting us, you understand that your information may be processed outside your country.

10Children's privacy

Our site and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.

11Third-party links and services

Our site may link to WhatsApp, payment providers, couriers or other third-party services. Those services have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing information.

12Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If a change is material, we may provide additional notice where appropriate.

13Contact us

For privacy questions or requests, contact:

• Email: [email protected]
• WhatsApp: Message the atelier